What is Telemarketing - Marketing Article

By:jdresse

Heard about telemarketing? I bet you do. Telemarketing is an age old marketing practice that is commonly used by most companies or businesses which have a planned approach to marketing products with the aim to generate a higher volume of sales from the services. To put it simply, the term “telemarketing” refers to a way that businesses can advertise their products and offer their services.

The Basics

There are a number of operations involve in telemarketing. Most of the companies offering this kind of service often employ professional telemarketers or call centers to make telephone calls or send faxes to the potential customers on their behalf, hence the name. However, in order to obtain a list of the potential customers, the company usually purchases telemarketing lists which are available with vendors based on a preset condition or requirement. After this, if you are the one running the telemarketing business, you can have your staff or third party companies call these contacts in order to generate the so-called “telemarketing leads”.

There is another thing that is common in the telemarketing field, that is, a “dead air” or “hang up”. Well, this is actually the situation in which you may receive a telephone call where no one is on the other end. It can be annoying and frightening on the part of the customer. But, understand that these calls are often the result of something called “predictive dialing”. Many of the telemarketing organizations these days employ automatic dialers to place telephone calls or send faxes. Thus, a dead air or hang up call often occurs, especially if the representative of the business is not available when the call is answered. It is further worth noting though that companies generally allow sufficient time between calls for a representative to be available. But, there are some instances, especially when the representative is on another line longer than expected, that the result of the operation is the so-called “dead air”.

Main Categories of Telemarketing

There are two major categories involved in a telemarketing business. The first is Business-to-Business, and the second is Business-to-Consumer.

•Business-to-Business – This actually refers to the operation in which the company tries to look for other companies interested in high quality business to business calling in sales, appointment setting, lead generation, customer service, and even technical support.

•Business-to-Consumer – Like the call center programs, business to consumer telemarketing needs the special service capabilities as well as considerations. One thing to note when it comes to this kind of operation is the recent “do not call” legislation which requires that your call center must be very vigilant about the lists they use for their business to consumer programs. There are, however, some companies out there that accept business to consumer programs simply to extend their calling hours.

Note that within these two categories of telemarketing are two broad divisions: the lead generations, where the main purpose is to obtain information; and sales, where the main object is to obtain someone to buy something. All of these operations are usually done by professional telemarketers.

More information available at http://www.marketing-00.info

Digg del.icio.us Blink Stumble Spurl Reddit Netscape Furl

Article keywords: marketing, business, telemarketing

Article Source: http://www.articles2k.com

Joel Dresse is the Webmaster of www.marketing-00.info, an informative website.

Top Marketing Articles
1). The Benefits Of Branding By : Marcia Yudkin Branding is the process of creating distinctive and durable perceptions in the minds of consumers. A brand is a persistent, unique business identity intertwined with associations of personality, quality, origin, liking and more. Here’s why the effort to brand your company or yourself pays off. 1. Memorability. A brand serves as a convenient container for a reputation and good will.
2). New Marketing Program Draws Thousands To Its Free Teleseminar By : Patrick Riley Less than three short months ago, a new 1Step System was born with a very real potential for generating a great deal of income in a short time. Co -founders Rod Stinson and Chris Koehl have brought this opportunity to people all over the world. Many are joining now because the company is still in its infancy, which from a marketing standpoint is surely the best time to get on board.
3). Direct TV and the HD DVR By : dave4 With the inclusion of free or price-reduced TiVo-powered DVRs (digital video recorders), the benefits of DIRECTV have become so much greater. Particularly compelling is the high definition DVR combo that new DIRECTV subscribers can currently receive at a fair price. Of course the question to be asked is: If I can receive a free DVR with my DIRECTV subscription, why dish out the extra cash for the upgrade? There are quite a few reasons.
4). Seven Offline Viral Marketing Ideas By : Matt DeAngelis Recently I participated in a forum discussion about offline marketing – that is using more traditional marketing offline to drive traffic to your website or blog. I can still remember the first time I saw a URL in a TV commercial and how cool I thought that was. The offline world has the constraint of geography, so the least expensive forms of viral marketing are going to be geographically bound, which can be challenging for some sites.
5). Social Bookmarking - The Ultimate Viral Marketing By : Matt DeAngelis Social Bookmarking could be one of the best things that ever happened to websites and blogs. Basically Social Bookmarketing sites allow users to create a set of content bookmarks. These bookmarks are organized by tags, which are (usually) arbitrary words or phrases the user can assign to content. This gives the user a way to classify, rank and organize content using tags.
6). John Warwicker - Co-Founder of Tomato Design Company By : Robert Palmer Design company Tomato ( http://www.tomato.co.uk ) was founded in 1991 in London by John Warwicker, Steve Baker, Dirk Van Dooren, Karl Hyde, Richard Smith, Simon Taylor and Graham Wood. In 1994, Michael Horsham and Jason Kedgely joined. tomato specializes in: Architectural Design, Consultancy, Drawing, Education, Electronic Interactive Media, Film & Commercial Direction, Graphic Design, Fashion, Motion Graphics, Music & Sound, Strategy, Branding & Identity, Photography, Publishing, Title Sequences, Typography, Writing.
7). The Onset of Digital Vinyl Banner Printing By : Charmaine Joy Caro Is your business customer-oriented? Does it speak of your company identity? Does it offer the customers the right services and products they really need? If you think your business still needs a little push to effectively make it to the peak of success, then you should opt for vinyl banners for your promotional campaign. Vinyl banners are proven promotional tools that give boost to your ad campaign.
8). Teasing Colors in Printing Services By : Maricon Williams People are basically visual creatures. They are easily turned on by what they see. The outrageousness of the design, graphics and colors teases their sense of sight. It sends excitement and thrill that generates more appetite to stare longer and be charmed. Among design, graphics and color, the latter is the most difficult to show accurately. This is because color perception can be affected by lots of factors.
9). Full Color for Stunning Brochures By : viojieley Have you ever feel so engrossed in something so beautiful and breathe taking? Perhaps a picture or image of a person or a scenic spot that you just find it so difficult to take your eyes off it. If you have, have you ever wondered what made you stare? Well, most of these pictures become attractive because of its color. Yes you read it right, color is the culprit.
10). Before You Do Anything: Try It Out By : James Calvin So you know, roughly, what you want your home business to be. Before you go any further and start investing, though, you need to try it out. Here’s how. Build a Prototype. If you plan to sell physical things, or you’re going to do something like starting a website or making software, then you should build a prototype to see how your idea will work out.

New Marketing Articles
1). Birkenstocks & The Customizable Art Of Footwear By : JM Anderson Birkenstocks are a German brand of quality footwear, which is best known for it’s contoured footbed. When most people purchase a new pair of shoes, they expect to have a ‘break-in’ time. This usually lasts for a few days and, at that time, the shoe is pretty comfortable and broken in for everyday wear. The main difference with Birkenstocks is that they approach the ‘break-in’ time much differently.
2). Millionaire Marketing in 3 Small Steps By : Allyn_Cutts What is money? A child might say that it’s something rich people have and poor people don’t. An engineer might go into a detailed and lengthy explanation, but we all know that money is what really “makes the world go around.” In the business world, money is the definition of success or failure. That’s why it’s vitally important that every entrepreneur has a good understanding of money – even if their business is still struggling to get off the ground.
3). Free T Shirt Offer – Are they really free? By : Isabel Rodrigues The modern day craze has created a huge demand for designer clothing all over the world. Many young guns are going for a casual wear than what it used to be 20 years ago. A simple T-shirt and low waist jeans makes both the genders comfortable. It’s become almost a compulsory act to hang out in t-shirts and jeans even in colleges. Youths like to have wide collection of t-shirt of current fashion.
4). How To Promote Your Home Based Business On A Shoestring Budget! By : Kris Bickell Getting customers is the key to success in any business. There are many ways to promote your home based business - the only way to know which ones are best for your business is to test. Here are some tips for getting customers without spending a fortune! 1. Tell everyone you know that you are starting a business AND ask them to tell everyone they know.
5). Cash in on Neighbors By : Allyn_Cutts What could be more welcoming than the spicy smell of hot apple pie to receive you into a brand new neighborhood full of people you’ve never met? Hopefully you life has been full of warm, hospitable neighbors wherever you’ve lived. Perhaps not… If you’ve ever had a bad experience with a neighbor, you know just how much those invisible people really know about you.
6). Technology Controlled Marketing By : Allyn_Cutts RSS feeds and blogs took Internet marketing by a storm in 2005. Every time we turn around there’s a brand new marketing vehicle speeding down the Internet highway. In the fast paced race of the virtual world, it’s easy to get swept away in the current of technology. If we’re honest with ourselves, we’ll admit that computers have taken control of both our personal world and the business world.
7). Finding Your Niche In The Business World By : Cheryl Johnson Who am I and what do I love to do? Well, isn't this the twenty million dollar question! A more appropriate question might be "Who was I and what did I love to do?" As you search to find yourself, and what it is you love to do, you may find the task harder than you thought it would be. Try to think about your childhood. Can you remember what thrilled you as a child? Like many people you've probably forgotten what brought try joy and excitement to your essence.
8). 7 Marketing Ideas to Expand Your Customer Base and Profits By : Joel Sussman Copyright 2006 Joel Sussman How do you grab people's attention, arouse their interest, trigger their desire, and motivate them to take action? Answer that four-part question correctly and you've identified the secret to achieving tremendous sales and marketing success in your chosen business or field. To complicate matters, however, the potential answers are as numerous and multi-faceted as the growing number of niche markets, products and services, and marketing trends in our culture.
9). The Housing Market Pitfalls and How I got Trapped. By : Mars The housing game in Gainesville Virginia, let alone all other areas in Virginia, has become something to smirk at. I mean it’s obvious that during the real estate boom everyone made money except those that were watching from the sideline and jumped on the train as it was inching away only to slip and get crushed on the tracks. Well welcome to my world.
10). One Little Secret that Makes People Listen to You By : Kathryn Beach As a marketer, you should be focused on one and only one thing. Not your company, not your product, but on filling your customer's needs. You have to start out with a clear perception of who your target customer is (the more details you know, the better); what his or her needs are, and how your product or service fills that need better than any other.