Dan Grody Profile and Articles

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1). WagerWeb.com Posts Odds for Seattle Seahawk Shaun Alexander Avoiding the “Madden Curse”
San Jose, Costa Rica – April 24, 2006 – WagerWeb.com, one of the largest sports betting sites on the Internet, posted odds this past weekend for sports fans to bet on whether or not the star of the new Madden NFL 2007 video game cover, Shaun Alexander, will be “cursed” for the upcoming football season. Alexander’s total rushing yards have increased each of the last three years (1435, 1696 and 1880).

2). Eye Contact and 3 Other Ways to Build Trust Through Customer Service Training
Eye contact, and 3 other ways to build trust with your customers through customer service training. Any relationship in the business world is based, at some level, on trust. Learning how to build that trust can be easy with the right customer service training tools. Transactions that are small may require less trust, but it is still there.

3). Telephone Customer Service Training
The phone call can be the first connection a customer has with a business. This is their chance to make a great first impression through telephone customer service training. This article describes how answering the phone seems simple, but telephone etiquette and customer service require training, rehearsal and employee accountability.

4). Trickle Down Customer Service Training
Customer service has to come from the top down. Therefore it is essential that the managers and owners be clear on their plan and purpose before they attempt to train their staff.