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Terry Paulson, PhD Profile and Articles
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1). Dealing with Your Difficult People
For leaders managing constant change, conflict is built into the very fabric of their organizations. When conflict is not dealt with well, it can create strained relationships and grow to sap the time, energy, and productivity of even the best teams. Dealt with positively, conflict can also be a catalyst that sets the stage for needed changes. You will never deal with conflict perfectly, but here are a few tips worth using in dealing with your most difficult people:
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2). Optimists Hope for More and Aren't Thrown by Less
These are changing and challenging times. Life is difficult and setbacks are common in the great game of business and in life. Every person has a choice about the attitude they bring to their day and the actions they make. Those who will prosper must develop flexible optimism, resourcefulness, and persistence in the face of adversity and constant change.
3). Beating the Blame Game: Real Leaders Take the Blame and Give the Credit
Good leaders take more than their share of the blame and less than their share of the credit. Unfortunately, most leaders take more than their share of the credit and less than their share of the blame. They are not respected. When errors do occur, are you ready to support heroic efforts even in the face of failure?
After only two weeks on the job, Jim had made a critical error that took the company computer system down.
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