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- 5). A Day in the Life of a Customer By : John Stanley
The key in today’s competitive climate is to ensure you invest in your team to ensure they are the best ambassadors you can have when they deal with your customers.
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- 9). Awesome Customer Service Requires a Three Pronged Attack By : John Stanley
The perception in the marketplace, according to research, is that customer service is declining. Whether consumer expectations have increased or services have declined over the last few years is debatable. The fact is, perception is truth, in the consumers’ eyes.
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