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- 5). How To Walk The Floor And Talk To Customers By : John Stanley
Your role is take that of a maitre d’hotel. You should meet your guests (customers), welcome them and ensure they leave with a positive feeling about your business. You should set aside at least one hour a day to walk the store and talk to customers.
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- 7). The Power of the Fax By : Tom Perkins
In July 2005, another curious law went into effect. This one, called the Junk Fax Prevention Act of 2005 (JFPA) has several surprises for business owners in terms of sending routine faxes to their customers. This new law just doesn’t impact the sending of what we would think of as “junk” faxes. It addresses several other areas that will impact how you do business via fax.
article related to: fitness, fax, business administation, sales, home office
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- 11). Passion….Does Your Retail Team Have It? By : John Stanley
Are you and your team passionate about the retail game and the garden industry? I know you will argue the answer is yes and that is why you are in the industry, but traveling the globe working with garden centres over recent months has forced me to question where the passion has gone in many teams in our industry.
article related to: passionate about the retail
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- 25). A Day in the Life of a Customer By : John Stanley
The key in today’s competitive climate is to ensure you invest in your team to ensure they are the best ambassadors you can have when they deal with your customers.
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