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- 2). Delivering Great Customer Service - 10 Tips By : Jane-Michèle Clark
It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place – and in action. It’s the actions that count – not what you say you’ll do, or what the policy says.
article related to: customer, service, retention, sustain, business, loyalty, client, memorable, exceptional, mistake, employee, help, strategy, front-line, satisfaction, company representative, auto-attendant, listening, feedback, sustaining
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- 3). The Top Ten Client Feedback Questions By : Alvah Parker
As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. I frequently ask my fellow business counselors to give me some ideas for topics of interest to them.
In August one member approached me with an idea. He suggested inviting some of the clients that the counselors had worked with this year to one of our meetings to give us some feedback on our counseling techniques -both the highs and the lows.
article related to: alvah parker, attorneys, practice advisor, coaching, score, customer service, feedback, parker's points, road to success, leadership, assertive, business advisor, creative ideas, counselor, service, client, career
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- 5). Reducing Customer Resistance to Your Product or Service By : Alicia Smith
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new things or change, fear of failure or success or even fear of not being perfect.
When we resist things, sometimes we miss out on opportunities - opportunities to work with new people, attract new customers, or even pursue a new product or service idea which could catapult us to new levels of success.
article related to: marketing, business, customer service, customers, resistance, expectations, benefits, customer needs, relationship skills
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- 6). When Customers Complain By : James Calvin
You probably won't have been in business too long before you get your first complaint. It just can't help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can't please all of the people all of the time, even if you run yourself ragged trying -- there will always be someone who's not happy with what you've done.
article related to: home based business
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- 7). The 5 W's of World Class Customer Service Training By : Rosanne D'Ausilio,Ph.D
The preamble to the United States Constitution begins, ‘we, the people.’ I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
The interaction anyone has at any level with your employees, including you, gives a customer-- whether current, potential, internal or external--an opportunity to make a judgment about you, your company, all companies like yours.
article related to: customer, service
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- 8). Top 7 Phrases to Use With Unhappy Customers By : Myra Golden
The next time you come in contact with an unhappy customer, try one of these phrases. They are highly effective in helping to restore customer confidence and facilitating diplomatic problem solving.
“The problem you experienced is no more acceptable to us than it was to you.”
“I understand your concern. What do you think would be fair?”
“Although you might not agree with my decision, I’d like to explain it so you can at least understand.
article related to: customer service training, dealing with difficult customers
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- 9). Why Do Your Customers Complain and What Can You Do About It? By : Robert Warlow
As the Internet becomes an increasing part of our lives there are a growing number of web sites which are run for dissatisfied customers to publicly air their complaints about bad service. See your name posted on these sites or get contacted by them and you know you have a problem!
How can you prevent your business from becoming ‘feature of the week’? Of all the skills small business owners need these days, the one least practiced is the ability to step back and look at your business from the customer’s perspective.
article related to: customer service, customer complaints, complaining customers
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- 11). Put Your Angry Customer at Ease By : Jay
Having to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business.
However, this responsibility, like so many others we must face on a daily basis, just comes with the territory.
Customers become angry for all sorts of reasons. Some are legitimate reasons.
article related to: sales, marketing, loan officer, mortgage, leads, telemarketing, skills, training, communication, selling
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- 13). Customer Loyalty – The Key to Business Success By : Robert Warlow
Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have ‘satisfied’ customers. No! What we all should be seeking is to have loyal customers.
Research has shown that 65% of customers say they are loyal. You may be happy with this but you shouldn’t! Satisfied customers are in a state of nothing – they are neither issatisfied or happy; they are in between.
article related to: customer loyalty, keys to business success, customer service
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- 14). Customer Service Strategies on eBay By : Michael Hehn
Copyright © Michael Hehn, Online-Profit-4-You
Customer service is important on eBay. Buyers rate their satisfaction with sellers, and your rating can make a difference on whether potential customers are willing to buy from you.
Customer service strategies on eBay start by providing an accurate product description. Displaying clear pictures and describing any imperfection shows the buyer what to expect.
article related to: start home business, e-commerce, ebay, customer service
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- 17). The 7 Secrets Of Wow! Customer Service By : Eric Garner
Your aim in giving your customers exceptional service is to make them say “Wow!” as soon as you disappear. You can do that if you make the following 7 tips part of your normal pattern of service.
1. Give Your Customers Plenty of Strokes. People love to be stroked. Just like domestic pets, we like it when we are fussed at, smiled at, and given gentle touches.
article related to: customers, customer care, customer delight, customer relations, customer needs, attention, strokes, anticipation, customer needs, tact
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- 18). What’s changing in Customer Service? The top 5 new things that customers want. By : Jane-Michèle Clark
We all know that good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service.
In addition to the basics we all have heard time and again, there are five new areas of customer service that should be addressed to keep customers happy.
article related to: change, customer, expectation, technology, service, retention, business, loyalty, mistake, employee, strategy, help, front-line, satisfaction, sustain, sustaining, client, company representative, auto
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- 19). The Moment of Truth By : Myra Golden
Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE or you can initiate a slow and painful demise of your company one customer at a time.
A Moment of Mediocrity is what most often occurs in business to customer interactions and this is where the customer's expectations were met - and those may even be low expectations.
article related to: customer service
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- 21). Customer Service - A Lost Art? By : Craig Binkley
Copyright 2006 Craig Binkley
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different?
Why is it that when we actually DO receive excellent customer service that it makes such.
article related to: customer service, business, home business, sales, customers
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- 24). Over Delivering Provides Big Results By : Alicia Smith
Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and as a result create a win-win situation for you both. They will be provided with some additional value, while you will be upgrading your learning around a particular issue, adding another product or service to your business, or even increasing the mastery level of your craft.
article related to: marketing, business, customer service, customers, assessments, teleclasses, resource & development team, ecourse, complementary
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