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- 2). 10 Musts for Search Engine Safety By : Andrew Bermam
Search engines ease the efforts of locating web sites that are relevant to your work. But sadly just as users discover the many joys of using search engines, there are others who work hard to unravel ways in which the search engines will help them in carry out malevolent work. Spam, spyware, adware, phi sing, and dangerous downloads are all carried by websites search engines innocently lead you to.
article related to: online coupon code, buy best coupon code, discounts, bargains, promotional coupon codes, special offers, free coupon codes
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- 9). 5 Simple Tips For Dealing With Nasty Customers By : Jason Tarasi
If you’ve been in business very long, you’ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that’s going to “shut your business down” because they conjure up in their minds that you might have breeched your privacy policy, or the one that takes complete advantage of your money-back guaranty.
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- 10). 5 Things NOT to Do With Upset Customers By : Myra Golden
A couple of months ago I had a small kitchen fire in my home. All is well now, but for a few days my family and I camped out in a hotel room and once we returned home we had no oven (it was destroyed in the fire) so we were forced to eat every meal out for several days.
On the day of the fire two representatives from the insurance company told me to "Hold on to your meal receipts, send them to us and we'll cover your meals plus sales tax.
article related to: difficult customers, customer service
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- 12). 6 Tips for Keeping Your Cool When Customers Get Hot By : Myra Golden
1. Be assertive - not aggressive or passive. My definition of assertion is simple: "Say what you mean, mean what you say, and don't be mean when you say it." Let this rule guide your conversations with all customers and you will always be confident, cool, and in control AND you'll always be professional.
2. Speak more slowly. You'll be amazed at how much more clearly you can think and how much control and confidence you experience when you consciously slow down your rate of speech.
article related to: customer service
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- 13). 7 Business Growth W.O.W.® Tactics for Increased Market Share By : Myra Golden
Here are Seven Business Growth W.O.W.® tactics for increased market share that you can deploy now:
1. Rule 1-12-50© - The first portion of every month (hence the number 1), consistently every month (hence the number 12), identify a population index upwards of fifty (hence the number 50) key customers or emerging customers and provide them a value added communication.
article related to: customer service, selling tips
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- 14). 9 Steps for Coaching Call Center Agents By : Myra Golden
The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here’s a 9-step plan for effectively coaching call center agent phone calls:
1. Randomly record 2 –3 telephone calls. Random recording is important. Do not record 3 calls back to back or on the same day, as your employee may be having a bad day and this may be reflected in all of one afternoon’s calls, but is not necessarily reflective of their typical performance.
article related to: call center, coaching employees
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- 19). A Little Pride Goes A Long Way By : Pj Germain
In the competitive world of today, the small things sometimes measure the fine line between success and failure: The caring smile of each employee, the extra effort to meet a deadline, one final check of a job before it goes to the customer, and the moment you take to add one last touch to your best effort.
article related to: pride, business, teamwork
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