BTRC Articles

1). Essentials For Building a High Performance Team By : Dennis Sommer
Copyright 2006 Dennis Sommer Teams represent a very powerful mechanism for getting significant results in organizations today. Much has been learned about the development and implementation of teams over the past few years. We have seen what works, what doesn’t and the best approach for developing and nurturing teams. A new class of teams are evolving that have the potential of replacing traditional hierarchical organization structures with a flat, self directed, cross functional, process oriented structure.
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2). Qualities To Look For In A Leader By : Dennis Sommer
Copyright 2006 Dennis Sommer Are you ready to take over a leadership role in your organization ? You probably feel comfortable with your industry, managing staff, technology, and political culture at this point. But, have you developed and fined tuned the leadership qualities that make top leaders successful ? Your first step toward success is assessing your leadership capabilities.
Article Related to: leadership, dennis sommer, leader, management, btrc, executive hiring, recruiting, it management

3). Don't Manage, Lead - How To Become a Top Manager By : Dennis Sommer
Copyright 2006 Dennis Sommer Think of all the challenges you face on a daily basis: Motivating teams who are harder to mold and direct than those in the past. Introducing new services more swiftly to keep up with competitors. Managing change in all its variations from new company regulations, methods, policies, etc. Successfully completing complex projects quicker and with less resources.
Article Related to: dennis sommer, btrc, business adviser, leadership, leadership skills, manager, manager skills

4). How To Satisfy Customers Using These Top 10 Tips By : Dennis Sommer
Copyright 2006 Dennis Sommer Keeping your customer satisfied is key to your success and it doesn't matter if you are selling products or services to external or internal customers. Customer satisfaction is one area that will either kill or excel your business. Unsatisfied customers will go out of their way to tell others why they should not use your products or services.
Article Related to: dennis sommer, btrc, business adviser, sales, customer service, customer satisfaction

5). True Success Equals Loyal Customers By : Dennis Sommer
Copyright 2006 Dennis Sommer Do you pat yourself on the back because you have so many satisfied customers? Well, having satisfied customers may not be good enough. In today's tough economic times true success will be measured by the number of "loyal" customers you have. Sure, every company, salesman, and consultant wants satisfied customers, but can.
Article Related to: dennis sommer, btrc, business adviser, sales, customer service, leadership

6). Advance Your Career, Become A Star Presenter By : Dennis Sommer
Copyright 2006 Dennis Sommer Guess what? Your boss has just asked you to give a short presentation to top management next week. How you present yourself at meetings can make a big difference in your career, your professional status, and your self-esteem. We offer tips for delivering an effective and dazzling presentation at your next meeting. 1. Speak Up.
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