Listening Articles

1). Delivering Great Customer Service - 10 Tips By : Jane-Michèle Clark
It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place – and in action. It’s the actions that count – not what you say you’ll do, or what the policy says.
Article Related to: customer, service, retention, sustain, business, loyalty, client, memorable, exceptional, mistake, employee, help, strategy, front-line, satisfaction, company representative, auto-attendant, listening, feedback, sustaining

2). The Lost Art of Listening By : Garland Valley RN,BSN
Garland Valley RN, BSN How many times have you found your attention wandering when listening to a boring speaker? How many times have you nodded your head in understanding even though you may have missed the main point? There is nothing wrong or irregular in this behavior. It happens to all of us, all the time. We may hear what another person is saying but unless we listen we can’t comprehend what he is saying.
Article Related to: relationships, communication, marriage advice, divorce, love, dating, arguments, listening, how to talk to your spouse, lover

3). How Can You Do It? By : Kathy Steinemann
You know it's true. Everyone has told you. You have to spend as much time as possible listening to a foreign language. But how? * Co-Workers - Friends - Family If you are fortunate enough to have people around you who speak the language, spend as much time as you can with them. Be forewarned, though. Daily conversation with friends and relatives will probably be filled with idioms and grammar that would make your foreign language teacher nauseous.
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4). The Art Of Listening By : Codi Morieta
Everyone has a story to tell. However, not everyone may be willing to listen. Sometimes, we are amazed - in an unpleasant way – over the fact that we have not been paying attention to the one speaking to us. At some point along the story, our mind has wandered off, and we only drift back to reality when suddenly asked, “Are you still listening?” That would be most unfortunate, since next to our visual skills, our ability to listen allows us to reap various benefits.
Article Related to: listening, body language

5). Making Time for Team Building Relationships By : Martin Haworth
Whatever else you are doing - STOP! - whenever you engage with someone in conversation. Ignore pagers. Put off interruptions. At the very least make sure that you 'honour' the space that you have when you are in any sort of one-to-one with someone else.
Article Related to: team, listening, talking, time, people, employee relations, team-building, teambuilding, team building

6). Effective Listening By : Gina Gardiner
All too often we are far more enthusiastic about talking than we are listening. Yet it is so vital if we are to communicate effectively. Most break downs in relationships are caused because people talk at each other without really making contact. Unless someone hears what has been said including the subtext the words have little value. When we are actively listened to we feel valued and are far more likely to engage in negotiation and compromise.
Article Related to: effective listening, listening, communication, leadership, listening to others, empathy, summarising, open ended questions, body language

7). Please Listen, don't Just Hear Me By : Barbara White
“One of the greatest gifts you can give to anyone is the gift of attention." -- Jim Rohn Did you know that there is quite a difference between listening and hearing? Hearing is receiving sounds and communication. We hear all the time, but are not always aware of everything we hear because we are not listening. To listen means to hear and pay attention to what you are hearing.
Article Related to: listening, listeningskills, communication, good communication skills, interpersonal skills

8). Arguments Steal Mind Power By : Steve Gillman
Have you ever noticed that arguments are rarely "won?" Even if you think you won an argument, what did you win? If there really is a loser, he at least learned something, right? What did you get? Ego satisfaction, debating practice, and diminished mind power. Arguing Diminishes Mind Power? There are times when things need to be debated, but most of the time, it really isn't productive.
Article Related to: arguments, arguing, debating, mind power, listening, mind

9). Today is an Opportunity, Hear the Knocking By : Jeanie Marshall
Copyright 2006 Marshall House Opportunity is knocking. Opportunity is knocking all the time. All the time. Listen. Sometimes you may not hear the knocking. Or you may hear, see, or sense it and then ignore or discount it. You may, for example, be preoccupied with the absence of the opportunity you desire. You may think that you are giving your attention to the opportunity you desire, but if you are complaining or feeling sad that it is not present, then you are focused on its absence.
Article Related to: opportunity, knocking, inspiration, motivation, empowerment, confidence, listening, hope, desires, ready

10). Be Curious – And Be A Successful Communicator By : Judy Ringer
There are many ways to improve the way you communicate. For example, you will always start things off on the right foot by opening the conversation in a way that creates mutual respect. Using phrases such as, "If you have a minute, I'd like to talk with you about something that I think will improve the way we work together," helps set your conversation partner at ease.
Article Related to: communication, good communication, curiosity, listening, active listening, respect, difficult conversations, crucial conversations, purpose, beginner's mind, inquiry, open questions, personal power

11). Make it New, Now By : Jeanie Marshall
Copyright 2006 Marshall House In my view, each day is an opportunity to make life anew. I often help people to create something new when I hear a story repeated again and again. Even if I am hearing a story for the first time, I can feel the resonance of an oft-repeated saga. I start to yawn as I hear or see the needle move along the groove. Truthfully, whether this is a wonderful story or a not-wonderful story, I can feel or hear or see the pattern.
Article Related to: empowerment, disempowerment, new, now, creating, listening, story, creation, creativity, manifestation, happiness, beginning

12). Effective Listening & Questioning Skills in Coaching By : Andrew Poole
A good coach will have many skills to call upon during a session, but listening (as opposed to just hearing) and questioning are the two main skills that a coach will need.
Article Related to: life-coaching, listening, questioning, skills

13). Communicating on Purpose By : Judy Ringer
Last week I attended an excellent 2-day workshop called "Staying Grounded When on the Spot," offered by the Public Conversations Project, in Watertown, MA. Geared to help facilitators and trainers manage challenging group moments, I found that the skills applied in a variety of settings, including one-on-one communication "hot spots." When a conversation.
Article Related to: communicating, centered, grounded, difficult conversations, listening, useful purpose, problem solving, learning

14). Make Their Day By : Judy Ringer
"Use every man after his desert, and who shall 'scape whipping? Use them after your own honour and dignity: the less they deserve, the more merit is in your bounty." – Hamlet, William Shakespeare When was the last time someone made your day – or you made theirs? In the national bestselling book, FISH!, by Stephen C. Lundin Ph.D., Harry Paul, and John Christensen, the fishmongers at the world famous Pike Place Fish Company in Seattle do it daily.
Article Related to: joyful, make someone's day, smiling, listening, positive, nice

15). Disarming Defensive Behavior By : Laurie Weiss
Some people need to be right whether they are or not.They're so defensive, it's a real challenge to get them to address any problem. Here are a successful team leader's stratagies for sidesteping their defensiveness.
Article Related to: defensiveness, communication, responsibility, listening, blame, questioning, integrity

16). Listen And Hear By : Coach D Steele
By Devlyn Steele Life Coach Advice Who doesn’t enjoy being listened to? We crave good friends and a partner in life with whom we can share our life experiences, both good and bad. Whether we are mad, sad, frustrated, happy or excited, we crave the company of a good listener. This includes the simplest of inconsequential daily conversations. Even though we like be listened to, most of us are not very good at listening.
Article Related to: life coach, life coach advice, self improvement, self development, self help, relationships, listening, relationship coach

17). Cisco CCNP / BCMSN Exam Tutorial: The Four (Or Five) STP Port States By : Chris Bryant, CCIE #12933
As a CCNP candidate and a CCNA, you may be tempted to skip or just browse the many details of Spanning Tree Protocol. After all, you learned all of that in your CCNA studies, right? That's right, but it never hurts to review STP for a switching exam! Besides, many of us think of the four STP port states - but officially, there's a fifth one! Disabled isn't generally thought of as an STP port state, but Cisco does officially consider this to be an STP state.
Article Related to: cisco, ccnp, certification, spanning, tree, stp, protocol, bcmsn, disabled, listening, learning, blk

18). Unleash The Power of Listening and Build Rapport By : Barbara White
A vital skill in becoming an effective communicator is the ability to listen. Listening skills are not taught in school, and sadly are largely undeveloped skill in many people. To listen effectively is a powerful skill that can be learnt and practiced. You will gain more respect and esteem through listening rather than through talking It’s funny how sometimes you associate a certain phrase with someone.
Article Related to: listening, listening skills, attending, focusing, powerful listening skills, distractions to listening

19). What to Look for When Hiring a Yoga Teacher (Part 2) By : Paul M. Jerard Jr.
The best selection is a Yoga teacher with a balance of all these factors. The one dimensional Yoga teacher is not an optimum fit for any organization. Within this current climate of liability suits, safety is the most important factor of all.
Article Related to: yoga, teacher, hire, hiring, qualities, look, looking, listening, assisting, demonstrate, education

20). The Best Answer Begins with the Right Question By : Todd E. Linaman, Ph.D.
It has just come to your attention that a customer filed a complaint about Mr. Smith, one of your employees. While your gut tells you that the customer may have overreacted a bit, there's enough information to warrant a meeting with Mr. Smith. You know from past experience that he's somewhat sensitive to criticism, but you have several legitimate concerns.
Article Related to: management, leadership, business, work place relationships, conflict resolution, communication, listening, decision making

21). Are You Really Listening? Your Career Could Depend on it By : Randy Siegel
Most of us don’t get it. Few skills are as critical to our success as our ability to listen. And even though we may think we are good listeners, most of us are not.
Article Related to: randy siegel, listening, listening skills

22). Transformation Old to New or New to Old By : Jeanie Marshall
Copyright 2006 Marshall House I like to think of transformation as a big word for big change. Of course, everything in life is always changing, always transforming. Without change, there is no life. Even if something seems stationary or stuck, it is still moving or evolving. Sometimes you are an instrument of the change, sometimes you are a witness of the change.
Article Related to: empowerment, disempowerment, new, now, creating, listening, story, creation, creativity, manifestation, happiness, beginning

23). Listening Below the Surface of the Words By : Jeanie Marshall
Copyright 2006 Marshall House How well do you listen? Most people listen selectively. There is really nothing wrong with that. You can not listen to everything. In each situation, you need to determine how, what, how much, and where to listen. You can listen and learn anyplace. Life takes place in little vignettes. At the Cleaners My dry cleaners is remodeling, producing strain on limited parking.
Article Related to: empowerment, asking, questions, listening, communication, sensitivity, compassion, meaning, empowering, disempower

24). How NOT to fix Your Wife (Girlfriend or Date)! By : Steve Roberts
Many men try to solve women's problems when all the women want or need is to be listened to. Here's how my wife effectively trained me to listen to her.
Article Related to: relationships, marriage, communication, listening, love relationships, couple relationships

25). How to Develop Note-Taking Skills ... and Become an Effective Listener In the Process By : Jane Saeman
Find out how to be a master note-taker!
Article Related to: note taking, listening