Client Articles

1). The Spa Masseuse By : Josh Stone
The term spa is traditionally used to mean a place where water that is believed to have special health-giving properties occurs. This is usually a mineral or hot spring, and can include cold water treatments. The term is derived from the Belgian town of Spa. There are many types of occupations that are employed by a spa, but the most popular is the Masseuse.
Article Related to: spa, masseuse, career, massage, client, treatment, health, mineral, occupation, mechanical, pressure, tissue, tendon, ligaments, therapy, industry

2). Delivering Great Customer Service - 10 Tips By : Jane-Michèle Clark
It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place – and in action. It’s the actions that count – not what you say you’ll do, or what the policy says.
Article Related to: customer, service, retention, sustain, business, loyalty, client, memorable, exceptional, mistake, employee, help, strategy, front-line, satisfaction, company representative, auto-attendant, listening, feedback, sustaining

3). The Top Ten Client Feedback Questions By : Alvah Parker
As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. I frequently ask my fellow business counselors to give me some ideas for topics of interest to them. In August one member approached me with an idea. He suggested inviting some of the clients that the counselors had worked with this year to one of our meetings to give us some feedback on our counseling techniques -both the highs and the lows.
Article Related to: alvah parker, attorneys, practice advisor, coaching, score, customer service, feedback, parker's points, road to success, leadership, assertive, business advisor, creative ideas, counselor, service, client, career

4). What’s changing in Customer Service? The top 5 new things that customers want. By : Jane-Michèle Clark
We all know that good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service. In addition to the basics we all have heard time and again, there are five new areas of customer service that should be addressed to keep customers happy.
Article Related to: change, customer, expectation, technology, service, retention, business, loyalty, mistake, employee, strategy, help, front-line, satisfaction, sustain, sustaining, client, company representative, auto

5). Cisco CCNA / CCNP Certification Exam Tutorial: Configuring PPP Callback By : Chris Bryant, CCIE #12933
You may run into situations where a router in a remote location needs to dial in to a central router, but the toll charges are much higher if the remote router makes the call. This scenario is perfect for PPP Callback, where the callback client places a call to a callback server, authentication takes place, and the server then hangs up on the client! This ensures that the client isn't charged for the call.
Article Related to: ccna, ccnp, free, exam, ppp, callback, isdn, caller, client, server, pass, bcran, tutorial, bryant

6). Paying Referral Fees to Designers as a Creative Subcontractor - Should You Do It? By : Kirstin Carey
Kirstin, I am a faux finisher and I do some murals, too. When my clients ask me for referrals for designers, I give them names of people whom I think can help them. Should I let the designer know that I referred them? - Arlene, Baltimore, MD Arlene, Not only should you let the designer know you referred someone to her, you should also ask for a referral fee or a percentage of the contract if she gets the client.
Article Related to: referrals, sales, selling, marketing, designer, refer, fee, pricing, affiliate, value, client, customer, interior, decorate, creative, professional

7). CCNP / BCMSN Exam Tutorial: VLAN Trunking Protocol (VTP) By : Chris Bryant, CCIE #12933
Passing the BCMSN exam and getting one step closer to the CCNP certification means learning and noticing details that you were not presented with in your CCNA studies. (Yes, I know – you had more than enough details then, right?) One protocol you’ve got to learn more details about is VTP, which seemed simple enough in your CCNA studies! Part of learning the details is mastering the fundamentals, so in this tutorial we’ll review the basics of VTP.
Article Related to: ccnp, exam, tutorial, free, vlan, vtp, exam, pass, server, transparent, client, mode, vlan, create, delete, modify

8). What is a Brand? By : Kae Groshong Wagner
Learn the eight components of branding that any size company can use to create a brand and inspire customer loyalty.
Article Related to: brand, branding, logo, slogans, packaging, customer, client, loyalty, business, marketing, sales, trust

9). How Creative Professionals Can Get More Perfect Clients By : Kirstin Carey
When you work with the "perfect" client, life is wonderful and business is simple. The perfect client pays on time, is thrilled with your work, tells all of her friends about you, and makes doing what you do easy. If you could replicate the perfect client, then business wouldn't be difficult, right? Let's discuss how to locate more perfect clients so you can increase your income and decrease your not-so-perfect client drama.
Article Related to: client, business, revenue, creative, professional

10). What to Do When a Client is Ticked Off By : Dave Carlson
My client Jerry was threatening to sue. Worse, my programmer was dragging his feet and didn’t see the seriousness of Jerry’s threats. I was on the phone with Jerry for hours at a time. The custom ordering system we designed for Jerry’s web site needed some small changes that really weren’t affecting the performance of his site. Jerry kept saying that the whole system was flawed and that it needed to be completely redone.
Article Related to: client, customer, relationships, crisis management

11). Web Design - Leads you to the World of Web Technology By : Harry Rockwell
Web Design is an approach to design and development o web pages;it generally deals with the graphical implementation in web development using stylesheets,image manipulations etc.
Article Related to: web, design, development, internet, markup, link, scripting, server, client

12). Freelance Writers: To Make More Money, Keep Your Clients Happy By : Susan Daffron
As a freelance writer, your job is to create a product that your customers absolutely love. Once you're in business, you probably want to stay in business, so you can continue paying the bills, eating, and so forth. So here's a little secret to freelance writing success: it is easier, less time consuming, and less expensive to sell an existing customer than it is to dredge up a new one.
Article Related to: writer, writing, editor, freelance, client, business, marketing, customer

13). In Financial Services, You Can Smile Harder and Give Away Gifts, but Loyalty is Heartfelt By : Glenn Harrington
In banking and investing and insurance, many thousands of service-minded people enjoy client loyalty. Yet, most labour under a false basic assumption about why clients are loyal to them or their institution, rather than competitors. What really generates loyalty is warmth. The dominant view of loyalty in financial services equates loyalty with simple continuity of service.
Article Related to: financial, investment advisor, loyalty, referrals, business, marketing, money, client, brand management, newsletter

14). Your Proposal Didn't Win? Make Sure You Get Something From Losing By : James England
No matter how successful you are, eventually you will lose potential contracts. This is not always a bad thing - losing contracts can present you with opportunities to get closer to the client and get valuable feedback. It allows you to analyze what you did wrong, what was done right, and how you can improve your products, services…and proposals. If you do lose a contract you should always ask for feedback and find out why you lost.
Article Related to: proposals, proposal writing, bids, sales, client

15). Website Marketing: Attract More Clients From A Wake-Em-Up Special Offer By : Cathy Goodwin
You’re a service business, such as a coach, accountant, consultant, speech coach, office organizer or virtual assistant. A prospective client lands on your website. “Nice site,” she says, nodding approvingly. “Great logo.” So she looks for a Call to Action: "Click here and get a Free Report." And you offer one. 101 things a coach [accountant, consultant, speech coach, office organizer or virtual assistant] can do for you.
Article Related to: internet marketing solutions, business, client, attract clients, promotion

16). The secret to long-lasting client relationships By : Kelly Robbins
Copyright 2006 Kelly Robbins Working in the healthcare industry is different than working in any other industry. In healthcare, you will usually work with people who are experiencing a pain - whether physical or mental. In addition to stopping that pain you know there are a lot of other ways you can help people. You know that you can help people live a healthier and happier life.
Article Related to: client, relationships, client relationships, relationships, keeping clients, kelly robbins, teach your clients

17). What are the benefits you provide? By : Kelly Robbins
Copyright 2006 Kelly Robbins One of the many things you hear marketing people talk about over and over again is how important it is to know how you are different from your competition. An example of this is in the "elevator speech" many of us prepare. The ability to describe what you do and how you are different than your competitors can be the key to getting referrals and gaining new business.
Article Related to: services, marketing, client, clients, benefits for clients, kelly robbins, what are your services, what do you provide, more sales

18). The Power of Micro Marketing By : Suzanne Falter-Barns
Copyright 2006 Suzanne Falter-Barns How well do you know your market? Like … really know them? Take a moment and imagine a typical person in your market right now. What is she or he doing? Watching TV – and if so, what’s on? Or is she sitting at her desk, trying to figure out how to pay her bills? And agonizing? Or is he looking out the window, wondering where his own child is right now – the one who just moved away from home.
Article Related to: marketing, micro, micro marketing, client, small business, publicity, media, publishing

19). Why You Should Be Using Blog Entries Instead Of Testimonials By : Andrew Wroblewski
Testimonials have been the main way business owners have been able to add credibility and trust to their businesses for brand new prospects and perspective customers to feel more comfortable when making a purchasing decision. Now, with the wide spread acceptance of blogs and blogging, webmasters can use their blogs as a new and superior method of exhibiting and enhancing those testimonials. Here are 5 examples of what I mean:
Article Related to: blogs, blog, blogging, testimonials, credibility, customer, client

20). My clients won't pay me! What now? By : Marsha Maung
The question: My client won’t pay me? Do I have to beg? Ellie It happens, that’s all I can say. And in order to continue freelancing and work from the comfort of your own home, you’ll have to accept it. One of the biggest perks about working from home is being able to organize your time and dictate your own schedule. The biggest problem we will have…is sadly, payment.
Article Related to: freelance, freelancing, work at home, home business, payment, client, clients, money, finance, account, accounting, make money

21). All About The Customer- The One Arriving At Your Storefront By : Karl Stadler
Copyright 2006 Karl Stadler You know the feeling of waiting for something or someone to arrive. The excitement builds as the time comes closer and the anticipation nearly becomes unbearable. You know the feeling of disappointment when the time has arrived, and then nothing happens, the questions, the utter feelings of disgust. Nobody likes to be let down, not for any reason.
Article Related to: marketing, product, client

22). Promise a Rose Garden and Your Business Will Fail By : Helmut Flasch
I have learned the hard way and have to admit it is difficult not to slip into promising a rose garden. It sounds so good and feels like it will clinch the sale, but in many cases it actually backfires right away.
Article Related to: sell, sales, how to sell, salesman, salesmanship, saleswoman, prospect, client, product, promotion

23). How To Grow Your Business By : Obinna Heche
One of the measures used by all businesses and investors is the length of time it will take a fledgling business to break even from its original investment.
Article Related to: income, planning, earning, business plan, start business, increase sales, client, income from sales

24). Turning Potential Customers Into Paying Customers By : Kevin Sinclair
It is essential to look at your business from a customers point of view, if you wish to increase the quantity of sales that you make. What doubts could a customer have to purchasing your product of service?
Article Related to: paying customer, potential customer, prospect, client, conversion, converting, make a sale

25). Your Referral IQ By : Elinor Stutz
Referring others is a two-edge sword. Read on to find the best methods for managing referrals.
Article Related to: referral, prospect, client, selling, follow-up, leadership, role model, communication