CTI Articles

1). VoIP Technology Shows Significant Promise For Call Center Operations By : Michael Lemm
Before plunging into VoIP head first, it's important that businesses understand just what they are "talking" about when they begin looking at VoIP technology for their call center operations. Understanding these subtleties will ensure proper planning and appropriate decisons. The first key is to realize that "VoIP" is the basic term where cost alone seems to be the driving incentive.
Article Related to: voip, call center, ip telephony, ip-based call center systems, tdm, cti, contact center