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1). How to get your customers to trust your website By : Glenn Murray
Research reveals three important facts:
1) The Internet is one of the most important sources of information.
2) The trustworthiness of the Internet is declining.
3) Customers will come back to your site if they trust it.
In the face of a declining trust in the Internet, there’s definitely value in creating a website which can be trusted by your visitors.
Article Related to: customer care, trust from customers
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2). The 7 Secrets Of Wow! Customer Service By : Eric Garner
Your aim in giving your customers exceptional service is to make them say “Wow!” as soon as you disappear. You can do that if you make the following 7 tips part of your normal pattern of service.
1. Give Your Customers Plenty of Strokes. People love to be stroked. Just like domestic pets, we like it when we are fussed at, smiled at, and given gentle touches.
Article Related to: customers, customer care, customer delight, customer relations, customer needs, attention, strokes, anticipation, customer needs, tact
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4). Engage Your Customer – Write About Benefits By : Glenn Murray
Think quick. In 10 seconds, can you list the 5 key benefits you offer your customers?
I bet you said “Yes”. But are you sure you listed benefits? If you’ll bear with me for another 10 seconds, I’d like to test out a theory on you.
Recap your answers – maybe even write them down. Now list the 5 main things your business does. In other words, what are your 5 core services? What are the 5 core features of your product?
If your first list looks anything like your second, chances are you’re mistaking features for benefits.
Article Related to: customer service, customer care
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