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1). The Unbeatable Laws Of Customer Service By : Eric Garner
If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top. 1. Roll Out The Red Carpet For Everyone. If there’s one thing people hate about poor service, it’s getting treated differently from others. It makes them feel inferior and second-class.
Article Related to: customers, customer care, customer service, customer experience, customer management, crm, getting new customers

2). Create a Positive Buying Experience By : Chris Stiehl
GM wanted to create something different with Saturn. They studied the typical complaints with respect to the car buying experience - then, they decided that buying a Saturn would be different. Their changes were supported by their ad campaigns and the customers responded very favorably to the Saturn buying experience.
Article Related to: customer experience, sales, leadership, branding

3). Customer Experience: Fine Architecture or House of Horrors? By : Robert Howard
Losing site of the big picture can happen to even the best of businesses. When short-term business challenges inevitably arise, decisions can be made in haste to address them. Without a master plan, those seemingly innocent decisions can begin to create a burden for the company in the long run. Most importantly, they can ultimately cripple the customer experience.
Article Related to: customer service, customer experience, customer experience blueprint, clearbrick, robert g. howard

4). The Customer Experience Process By : Robert Howard
Companies seeking to become more customer-centric should define the customer experience as a formal end-to-end process in their organization.
Article Related to: customer experience, customer experience process, clearbrick