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1). Reducing Customer Resistance to Your Product or Service By : Alicia Smith
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new things or change, fear of failure or success or even fear of not being perfect.
When we resist things, sometimes we miss out on opportunities - opportunities to work with new people, attract new customers, or even pursue a new product or service idea which could catapult us to new levels of success.
Article Related to: marketing, business, customer service, customers, resistance, expectations, benefits, customer needs, relationship skills
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2). The 7 Secrets Of Wow! Customer Service By : Eric Garner
Your aim in giving your customers exceptional service is to make them say “Wow!” as soon as you disappear. You can do that if you make the following 7 tips part of your normal pattern of service.
1. Give Your Customers Plenty of Strokes. People love to be stroked. Just like domestic pets, we like it when we are fussed at, smiled at, and given gentle touches.
Article Related to: customers, customer care, customer delight, customer relations, customer needs, attention, strokes, anticipation, customer needs, tact
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3). Find a need - fill a need By : Matt
In any business venture, you will need customers in order to be IN business. Anybody can start a business - even tomorrow - but without the promise of a customer (in fact, a lot more than one), the chances of succeeding long-term are slim to none.
When you were growing up, you had needs. You were hungry, so your parents fed you. You were cold, so you were given clothes to wear.
Article Related to: business, marketing, need, customer needs, supply, demand, customer research, market research
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