Customer Service Training Articles

1). Top 7 Phrases to Use With Unhappy Customers By : Myra Golden
The next time you come in contact with an unhappy customer, try one of these phrases. They are highly effective in helping to restore customer confidence and facilitating diplomatic problem solving. “The problem you experienced is no more acceptable to us than it was to you.” “I understand your concern. What do you think would be fair?” “Although you might not agree with my decision, I’d like to explain it so you can at least understand.
Article Related to: customer service training, dealing with difficult customers

2). Company Policy Does More Damage to Customer Service Than Anything Else By : Alan Boyer
Company policy is frequently the biggest barrier between customer satisfaction and your company. It can start with either o Company policy o Employee trying to do the right thing, but in their eyes the right thing is protecting the company from the stupid customer.
Article Related to: customer service, customer service training, customer satisfaction, company policy

3). Butchering Customer Service By : Kate Zabriskie
All businesses strive to provide excellent customer service, but there’s a fine line between service and servility. Extreme servility is called obsequiousness. Now there’s a word for you to know. Even if you don’t know what it means, you’ve experienced it—maybe in a restaurant, a clothing store, a car dealership, anywhere where employees hope that by virtue of their attention they will make sales or garner large tips.
Article Related to: customer service training

4). 15 Tips to Help You Increase Sales, Profitability and Customer Loyalty By : Pat Hassett
Really knowing your customers, and treating each of them as if they were your only customer; focusing on their highest priority needs and helping them solve their problems; being a trusted advisor to them: these are the "stuff" of great customer service and of successful, professional selling.
Article Related to: sales training, sales coaching, customer service training, customer service coaching, sales articles

5). Customer Service Training Tips By : LeeAnna
Good customer service is the best way to keep customers coming back to your business. super stores that have hundreds of employee's, these companies do not give their workers enough incentive to be customer friendly, and they don't seem to insist their employees use the customer training tips that are provided during their training. Businesses always supply new employees with their own customer service training tips in the beginning but they seem to forget them after being employed for awhile.
Article Related to: customer service training, customer service

6). Customer Service Problems--Help Your Employees Look at a Customer Complaint from the Customer’s View By : Alan Boyer
Too many times employees tend to look at a customer complaint, or even a request for help, as an opportunity to do a CYA. When you hear an employee saying, "Stupid customer" that is an opportunity for you, as the business owner, or manager, to ask them to find out 1) What the customer really wanted, and make sure they get it. 2) Look for a way to prevent the problem for the next customer. A CYA statement doesn't deliver the customer what he wants, nor resolve the company problem.
Article Related to: customer service, customer service training, customer satisfaction

7). Eye Contact and 3 Other Ways to Build Trust Through Customer Service Training By : Wendy Gillett
Eye contact, and 3 other ways to build trust with your customers through customer service training. Any relationship in the business world is based, at some level, on trust. Learning how to build that trust can be easy with the right customer service training tools. Transactions that are small may require less trust, but it is still there.
Article Related to: customer service training

8). How To Keep Customers Loyal By : John Morris
Business analysts know that it costs a company much more money to get a new customer than to keep doing business with their existing ones...
Article Related to: customer service, customer relationship management, customer service training, customer satisfaction, customer satisfaction survey

9). Excellence in Sales Starts with the Right Approach By : Ben Franklin
Instead of talking about products, your role is to communicate a message in which you add value, provide perspective, and show how your features and benefits apply to and satisfy customer needs.
Article Related to: sales training, customer service training, sales force training, train selling

13). How To Deliver Good Customer Service By : Anna Stenning
A basic guideline to communicating with customers and learning how to retain your existing number of customers, as well as gaining new customers.
Article Related to: customer service training

14). Telephone Customer Service Training By : Wendy Gillett
The phone call can be the first connection a customer has with a business. This is their chance to make a great first impression through telephone customer service training. This article describes how answering the phone seems simple, but telephone etiquette and customer service require training, rehearsal and employee accountability.
Article Related to: customer service training

15). Trickle Down Customer Service Training By : Wendy Gillett
Customer service has to come from the top down. Therefore it is essential that the managers and owners be clear on their plan and purpose before they attempt to train their staff.
Article Related to: customer service training

16). Inside Mystery Shopping: The Workplace Whodunnit By : Dominic Donaldson
Mystery shopping is the espionage of the 21st century and is one of the most popular forms of market research and customer service training. Learn about the traits of mystery shoppers and how to obtain the best results.
Article Related to: mystery shopper, customer service training, market research, consultancy