Customer Service Articles

1). Internet Marketing: Give Me Something New By : Virginia Bola
Give me freshness, variety, and a taste of greatness. I am totally frustrated by the lack of vitality found in the majority of websites.
Article Related to: marketing, internet, sales, customer service, website and sales letter quality

2). Internet Marketing: Give Me Good Content By : Virginia Bola
Have you ever considered how much boring, poorly written, superficial, and totally uninteresting stuff there is in those billions of web pages floating in the ether?
Article Related to: marketing, internet, sales, customer service, website and sales letter quality

3). Email Grammar Guide By : Kelly J. Watkins, MBA
Just because email messages are sent quickly doesn’t mean they can be composed in a hurry. Sorry! You were hoping I’d say little pesky things like grammar aren’t important. But, they are. Here are a few grammar pointers to get you started on the right track for sending proper email messages. This isn’t an exhaustive list. Entire text books are devoted to grammar.
Article Related to: email, commmunication, business, marketing, customer service

4). The Top Ten Client Feedback Questions By : Alvah Parker
As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. I frequently ask my fellow business counselors to give me some ideas for topics of interest to them. In August one member approached me with an idea. He suggested inviting some of the clients that the counselors had worked with this year to one of our meetings to give us some feedback on our counseling techniques -both the highs and the lows.
Article Related to: alvah parker, attorneys, practice advisor, coaching, score, customer service, feedback, parker's points, road to success, leadership, assertive, business advisor, creative ideas, counselor, service, client, career

5). Reducing Customer Resistance to Your Product or Service By : Alicia Smith
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new things or change, fear of failure or success or even fear of not being perfect. When we resist things, sometimes we miss out on opportunities - opportunities to work with new people, attract new customers, or even pursue a new product or service idea which could catapult us to new levels of success.
Article Related to: marketing, business, customer service, customers, resistance, expectations, benefits, customer needs, relationship skills

6). Email Miscommunication is Too Easy! By : Kelly J. Watkins, MBA
We misinterpret, filter, or change 70% to 90% of what we hear. Communicating messages clearly, and in a format that the receiver will understand, is difficult. It’s easy to miscommunicate. By watching which words you choose, your message will be more clearly communicated. Cause Why does all this confusion occur? One of the many reasons is that people suffer from information overload.
Article Related to: email, commmunication, business, marketing, customer service

7). Email Punctuation Matters By : Kelly J. Watkins, MBA
It’s important to convey a professional impression when you send email messages. This includes using proper punctuation. With email, there’s a temptation to just dash off a message without regard to any of the rules of proper language. But, remember – you may have never met the person you’re emailing. In that case, the recipient of your message is forming judgments about you based solely on your email.
Article Related to: email, commmunication, business, marketing, customer service

8). Why Do Your Customers Complain and What Can You Do About It? By : Robert Warlow
As the Internet becomes an increasing part of our lives there are a growing number of web sites which are run for dissatisfied customers to publicly air their complaints about bad service. See your name posted on these sites or get contacted by them and you know you have a problem! How can you prevent your business from becoming ‘feature of the week’? Of all the skills small business owners need these days, the one least practiced is the ability to step back and look at your business from the customer’s perspective.
Article Related to: customer service, customer complaints, complaining customers

9). Seven Behaviors That Cause Problems With Angry Customers By : Myra Golden
Here are 7 common mistakes well-intentioned professionals make when it comes to dealing with unhappy customers. Learn exactly what not to do so that you're well positioned to completely regain the goodwill of unhappy customers after any service mishap. 1. Telling the customer he or she is wrong. You will be smart to NEVER tell a customer they are wrong or mistaken.
Article Related to: customer service, difficult customers

10). Customer Loyalty – The Key to Business Success By : Robert Warlow
Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have ‘satisfied’ customers. No! What we all should be seeking is to have loyal customers. Research has shown that 65% of customers say they are loyal. You may be happy with this but you shouldn’t! Satisfied customers are in a state of nothing – they are neither issatisfied or happy; they are in between.
Article Related to: customer loyalty, keys to business success, customer service

11). 7 Marketing Ideas to Expand Your Customer Base and Profits By : Joel Sussman
Copyright 2006 Joel Sussman How do you grab people's attention, arouse their interest, trigger their desire, and motivate them to take action? Answer that four-part question correctly and you've identified the secret to achieving tremendous sales and marketing success in your chosen business or field. To complicate matters, however, the potential answers are as numerous and multi-faceted as the growing number of niche markets, products and services, and marketing trends in our culture.
Article Related to: marketing plan, marketing ideas, marketing mix, marketing strategy, small business marketing, marketing tools, marketing trends, customer service, target marketing

12). Customer Service Strategies on eBay By : Michael Hehn
Copyright © Michael Hehn, Online-Profit-4-You Customer service is important on eBay. Buyers rate their satisfaction with sellers, and your rating can make a difference on whether potential customers are willing to buy from you. Customer service strategies on eBay start by providing an accurate product description. Displaying clear pictures and describing any imperfection shows the buyer what to expect.
Article Related to: start home business, e-commerce, ebay, customer service

13). Customer Service - A Lost Art? By : Craig Binkley
Copyright 2006 Craig Binkley Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such.
Article Related to: customer service, business, home business, sales, customers

14). The Moment of Truth By : Myra Golden
Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE or you can initiate a slow and painful demise of your company one customer at a time. A Moment of Mediocrity is what most often occurs in business to customer interactions and this is where the customer's expectations were met - and those may even be low expectations.
Article Related to: customer service

15). Top 7 Ways to Build Rapport with a Caller By : Myra Golden
1. Use the caller’s name. Using the caller’s name shows you are genuinely interested in your customers and makes future dialogue or problem solving much easier because using names helps you create rapport. 2. Give the caller your name. Giving the caller your name demonstrates accountability and communicates a sincere desire to help. It also gives customers a reference should they need to call your company back.
Article Related to: customer service, telephone tips

16). The Golden Rule of Customer Service By : Dana Wallert
Can the simplest life lessons apply to our sales careers?
Article Related to: customer service, sales, retail

17). Over Delivering Provides Big Results By : Alicia Smith
Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and as a result create a win-win situation for you both. They will be provided with some additional value, while you will be upgrading your learning around a particular issue, adding another product or service to your business, or even increasing the mastery level of your craft.
Article Related to: marketing, business, customer service, customers, assessments, teleclasses, resource & development team, ecourse, complementary

18). Tips to Avoid Business Failure By : Tom Perkins
There are many reasons why businesses fail. Most can be overcome if you just take the time and fine-tune your business. See how your business might be able to improve.
Article Related to: business management, small business, customer service, strategic planning, working capital

19). Keeping Your Cool When The Customer Gets Hot By : Lydia Ramsey
A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you. So what do you do to keep your cool when the customer is chewing you out? Most of the time, it is not even your fault.
Article Related to: customer service, customers, clients, stress, apologize, sympathize, responsibility, stress, frustration, unhappy

20). Seven Ways to Make Your Customers Feel Important By : Kevin
Two important pre-reading notes: Before you chose to read or not read this article, let make two things clear. Everyone has Customers. Even if you work in an internal staff department in a large firm, you have Customers. They are the people you provide work to. And second, don’t be put off by the term Customer. Maybe you call them Clients, Students, Patients, or (heaven forbid!) Users.
Article Related to: customers, clients, customer service, customer relationship, customer perspective, raving fans

21). Who’s the First Person to Greet Your Customer? By : Helen Robinson
I approached her sliding glass window and stood in back of a gentleman whom I assumed she was helping. After about three minutes, I realized he was waiting for the office manager and she could have acknowledged my presence. I stepped up to the window; she did not say good morning; she did not smile; she just glared at me. I started to speak; she pointed a finger at a clip board with a paper to fill out.
Article Related to: sales, marketing, hiring, front desk, receptionist, customer service, dental office

22). Stellar Customer Service in 10 Simple Steps By : Debbie LaChusa
If you're like me, you've had plenty of experience with BAD customer service. Just think about the last time you had a bad experience with a product or a service. Perhaps the product or service did not live up to the sales pitch. Maybe the company was unresponsive to your calls or emails. Maybe they did not do what they said they were going to do.
Article Related to: customer service, small business

23). Using Buttons and Badges to Increase Customer Service and Business at a Restaurant By : Greg Allison
The food service industry is usually a fast paced and often precarious one. Advertising is critical in a restaurant and there are many ways to use a button maker machine in this industry. When the advertising budget is tight, a button-making machine will expand those precious dollars. Buttons can be used for a myriad of purposes such as advertising specials and for identification of wait staff.
Article Related to: button, maker, parts, supplies, restaurant, advertising, customer service, badge, press, machine

24). Customer Service in the Bottled Water Industry - Pure Water and the Customer Promise By : Jon M. Stout
Almost every company discusses, at length, the need for customer service and the significance of supplying true excellence to its customers. However, very few actually follow through with what it takes to attain this excellence. This is particularly true in the bottled water business since not all providers share the opinion that customer service is of the utmost importance in any business.
Article Related to: pure water, customer service, oxygenated water, bottled water, communication, customer satisfaction

25). What Is So Great About An Email Follow Up? By : George Royal
If you are in business, any kind of business then it is important for you to learn how to make the customers and clients happy. The first rule of doing this is to make them feel listened to and appreciated and the easiest way to do that is to use an email follow up every tie you get a message form one of them. This can be done in one of a couple different ways, it does not matter which one you choose as long as you do choose one kind of email follow up.
Article Related to: autoresponder, email, internet marketing, follow up, customer service