Customers Articles

1). Spy on the Competition, Stay on Top By : Jay Chirino
Just when you thought you had this whole online business thing mastered, it turns out that now you must become a secret super spy, break into your competitor’s databases and steal important documented information that you can put to use for your own benefit. So get your rope and mask ready because we’re going in! Oh, and by the way, I’m just kitting.
Article Related to: spy on the competition, website, online business, google, content, sales letter, affiliates, keywords, link popularity, search engines, webmaster, site, customers, visitors

2). The Benefits Of Branding By : Marcia Yudkin
Branding is the process of creating distinctive and durable perceptions in the minds of consumers. A brand is a persistent, unique business identity intertwined with associations of personality, quality, origin, liking and more. Here’s why the effort to brand your company or yourself pays off. 1. Memorability. A brand serves as a convenient container for a reputation and good will.
Article Related to: naming, sales, marketing, branding, saving, brands, identity, logo, slogan, loyalty, customers, clients

3). Reducing Customer Resistance to Your Product or Service By : Alicia Smith
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new things or change, fear of failure or success or even fear of not being perfect. When we resist things, sometimes we miss out on opportunities - opportunities to work with new people, attract new customers, or even pursue a new product or service idea which could catapult us to new levels of success.
Article Related to: marketing, business, customer service, customers, resistance, expectations, benefits, customer needs, relationship skills

4). How to create and run an ezine for profit - Part 3 By : Article Uncle
We all know that ezines are not just about sending thousands of email every week to keep and attract new customers. It is also about offering insightful and practical content. If you only talk about how great your services and products are, surely your readers won’t stick around for long. But the main concept of an ezine in the first place is to assist you in your advertising needs.
Article Related to: customers, ezine, content, recommendations

5). The 7 Secrets Of Wow! Customer Service By : Eric Garner
Your aim in giving your customers exceptional service is to make them say “Wow!” as soon as you disappear. You can do that if you make the following 7 tips part of your normal pattern of service. 1. Give Your Customers Plenty of Strokes. People love to be stroked. Just like domestic pets, we like it when we are fussed at, smiled at, and given gentle touches.
Article Related to: customers, customer care, customer delight, customer relations, customer needs, attention, strokes, anticipation, customer needs, tact

6). Customer Service - A Lost Art? By : Craig Binkley
Copyright 2006 Craig Binkley Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such.
Article Related to: customer service, business, home business, sales, customers

7). Over Delivering Provides Big Results By : Alicia Smith
Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and as a result create a win-win situation for you both. They will be provided with some additional value, while you will be upgrading your learning around a particular issue, adding another product or service to your business, or even increasing the mastery level of your craft.
Article Related to: marketing, business, customer service, customers, assessments, teleclasses, resource & development team, ecourse, complementary

8). Keeping Your Cool When The Customer Gets Hot By : Lydia Ramsey
A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you. So what do you do to keep your cool when the customer is chewing you out? Most of the time, it is not even your fault.
Article Related to: customer service, customers, clients, stress, apologize, sympathize, responsibility, stress, frustration, unhappy

9). Seven Ways to Make Your Customers Feel Important By : Kevin
Two important pre-reading notes: Before you chose to read or not read this article, let make two things clear. Everyone has Customers. Even if you work in an internal staff department in a large firm, you have Customers. They are the people you provide work to. And second, don’t be put off by the term Customer. Maybe you call them Clients, Students, Patients, or (heaven forbid!) Users.
Article Related to: customers, clients, customer service, customer relationship, customer perspective, raving fans

10). Three Golden Rules of Using Autoresponders By : Andrew Denyer
Autoresponders are a perfect way to increase traffic to your site saving YOU many valuable hours...
Article Related to: autoresponder, email, marketing, customers, mail-list, professional

11). How to make your business a success. By : pete arkwright
Respect Respect: The client’s perception of your value, excellence, usefulness, or importance. concede addresses the client’s query, “What can this person or trade do for me?” Respect can be articulated by explicitly answering these questions throughout the sales phase: From this point forward, we will let you in on little secrets that will help you implement this subject into your life.
Article Related to: business, respect, customers

12). Winning Customers Over the Phone By : Lydia Ramsey
Winning Customers Over the Phone
Article Related to: phone, telephone, customers, clients, employee attitude, communication, communicating, receptionist, receptionist, hold, transferring

13). 22 Questions to Ask Before You Write a Single Word By : Neil Sagebiel
To write successful copy, you need to know as much as you can. It goes beyond reading background materials, reviewing old marketing pieces and doing some cursory research on the Web. You need to get inside peoples’ heads. Start with your clients. They know their business and their customers better than you do. (If they don’t, they should. You can help them learn more.
Article Related to: copy, marketing, creative, clients, customers, business, web, copywriting, tips, successful

14). Avoid Being Vague By : Alicia Smith
We are bombarded with thousands of marketing messages daily…on television and the radio, on the internet, in magazines and newspapers, on billboards and other signs, and even at the bottoms and on the backs of receipts. The world is, indeed, a very noisy place. And in order to get heard, we need our marketing messages to be clear and concise. A vague message is one that isn't easily understood - it doesn't speak to a potential customer or client.
Article Related to: marketing, business, customers, advertising, sales, pr, sales management

15). Does Your Article Get Lost? By : Hege Crowton
You all know that the internet is getting bigger by the day which means that competition between on-line companies is becoming harder. Every day hundreds of new websites are popping up on the net but unfortunately not all of them are able to make a success of their venture. Why is this?
Article Related to: articles, content, marketing, internet, site, website, advertising, traffic, customers, visitors

16). The Unbeatable Laws Of Customer Service By : Eric Garner
If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top. 1. Roll Out The Red Carpet For Everyone. If there’s one thing people hate about poor service, it’s getting treated differently from others. It makes them feel inferior and second-class.
Article Related to: customers, customer care, customer service, customer experience, customer management, crm, getting new customers

17). Building Great Business Relationships By : Cynthia Morse, CAP
If you’re in a business relationship with anyone – a client, vendor, or customer – how important is that relationship to you? Do you value the relationship? Do you want to nurture it? A business relationship, like any relationship, is a two-way street. The expectations of both parties needs be clear and easily understandable. Applying the Golden Rule is also a good idea: “Do unto others as you would have them do unto you.
Article Related to: business relationships, clients, customers, communication, appreciation

18). Call Center Questions - Determining Roi For Your Call Center? By : Carey Gillihan
* How do I calculate my call center's cost per call? There are different ways to determine your call center's cost per call. The main formula that is currently being used is to divide your total cost by the number of calls that you have attended to for a certain period of time. The main purpose behind calculating your cost per call is to know if you are getting more or less efficient in the way you are handling your customers.
Article Related to: call center, call centers, help desk, customer service, customers

19). Is Your Site The Weak Link In Your Sales Chain? By : Kenn Schroder
Two Big Hurdles Your Prospect Must Jump Over In the sales chain, or sales process, buyers go through several steps before they make a purchase. Two of the big hurdles are the questions of "Do I trust you?" and "Can you deliver?" Is your web site helping prospective customers answer these questions? Or is your site the weak link in your sales chain? Insights into Understanding Your Buyer Today's buyer has a lot of resources at their hands compared to the past.
Article Related to: coach, coaching, coaches, web site, website, customers, customer, clients, buyers, close more sales, sales, understanding your buyer, understand your buyer

20). Marketing Effectively to More Than One Audience By : Debbie LaChusa
What's a small business owner to do if they have more than one audience to market to? Perhaps they need to attract clients but they also need to recruit business partners or vendors. Do they need two marketing plans or can they use one plan that tries to address both aspects? This is a great question that applies to many different types of businesses who find they need to market to more than one group of people.
Article Related to: marketing, marketing plan, how to market, target audience, customers

21). So That's What Goes On A Home Page! By : Marcia Yudkin
In the early days of the World Wide Web, the word went around that the thing to do on a home page is to heartily and sincerely welcome the visitor. Today, this is unnecessary, cliched and ineffective. Instead, an effective home page needs to quickly orient the visitor to what the business or professional practice offers, distinguish these offerings from competitors' and direct the web site visitor what to do if they are interested in learning more.
Article Related to: internet, web sites, websites, design, homepages, marketing, customers, clients

22). 4 Tried and True Techniques To Create Loyal, Life-Long Customers By : Allyn_Cutts
Let's be honest... everybody knows that people are in business to make money. Yeah, customer's know you've got our eyes set on making a profit, but they still want to believe that you are in business for more than just their money. Do your customers know that you really care about them? Here are 4 "tried and true" techniques to show them you care. 1.
Article Related to: customers, benefits, follow-up

23). Tips On How To Write An Article By : Hege Crowton
There are many people out there who want to get into article marketing but are not able to do so because they simply do not know how. Writing articles is a very easy and effective way of marketing and it can be a method that can save you quite a bit of money not having to hire other internet marketers to promote your site/product for you.
Article Related to: articles, content, marketing, internet, site, website, advertising, traffic, customers, visitors

24). Earn Extra Cash By Taking Part In Surveys By : blueboy
I have just heard about another way of making a little bit of extra money. This is by taking part in different surveys for a range of companies who are looking to find out more about their customers or potential customers. You may think just like I did that this would hardly be worth your time or effort, however you may be surprised when you realise you much these companies are willing to pay.
Article Related to: surveys, money, step-daughter, friend, meal, banking, play, earn, pay, customers, companies, school

25). Guaranteed Failure on eBay! How to NOT make it big time! By : Paul Duxbury
In this brief article we look at the surefire ways to kill your ebay business or any online business off - before you even start!
Article Related to: ebay, failure, success, profit, customers, online, service