FCC Articles

1). Battling with Customer Service: How to Win the War, Part 2 of 2 By : Gwendolyn A. Lee
If you’ve already read Part 1 of “Battling with Customer Service: How to Win the War,” congratulations! You’re halfway to becoming a pro. Follow these last five steps and you’ll be on track to bending the minds of customer service representatives everywhere. Without further ado… 6. Don’t drink and dial. It seems like a good idea at first; the mind says no, but the six-pack says yes.
Article Related to: customer, service, phone, company, utility, rubber, stamp, stamps, cable, satellite, fcc, puc, federal, communication, commission

2). FBI and FCC Seek Control of Software Industry By : SD Lawyer
With government agencies, one often has to try to guess what they are hiding. A close look at a FCC policy document released at 9 p.m. on a Friday may shock you. Controlling Software The Federal Communications Commission has issued a policy paper that sets free speech back a few thousand years. Yep, the FCC is taking the position that computer software companies must first get approval from the FBI before they will be allowed to put software products on the market.
Article Related to: fbi, fcc, software

3). Marketing on the Internet: Legal Rules of the Road By : SD Lawyer
The Internet is connecting advertisers and marketers to customers from Boston to Bali. If you're thinking about advertising on the Internet, remember that many of the same rules that apply to other forms of advertising apply to electronic marketing. The Federal Trade Commission Act allows the FTC to act in the interest of all consumers to prevent deceptive and unfair acts or practices.
Article Related to: marketing internet, fcc

4). FCC Junk Fax rule - New Fax rule is effective August 1, 2006 By : Nancy Woodward
Since the Federal Communications Commission has revised its Junk Fax Prevention Act of 2005, it is important that you are aware of the changes as they apply to your business. Some of the requirements on the sender are: 1. The sender must have an ‘established business relationship” with the recipient or have written consent from the recipient to sending all unsolicited advertising faxes.
Article Related to: fcc, business, fax

5). Battling with Customer Service: How to Win the War, Part 1 of 2 By : Gwendolyn A. Lee
Customer service, how I loathe thee. Let me count the ways. The never-ending loop of obnoxious hold music. The pressure to buy new products and services. The poor-quality, outsourced call to a distant land. A call to customer service can be an infuriating ending to a frustrating experience. You’re upset and looking for empathy, but all you encounter is disappointment.
Article Related to: customer, service, phone, company, utility, rubber, stamp, stamps, cable, satellite, fcc, puc, federal, communication, commission

6). The FCC, TWC, Skype, and the Cellular Industry By : Michael Talbert
If it is truly the mission of the FCC to foster competition, new technology, and to protect consumer rights as the TWC decision implies, then there is a golden opportunity for them to do just that.
Article Related to: carterphone, cell phone industry, net neutrality, skype, fcc, voip, cellular industry