Humorist Articles

1). Avoiding A "Failure to Communicate" By : Craig Harrison
It's in every classified ad and most job descriptions: must have excellent communication skills. Worse yet, once hired, it reappears annually at review time: Improve communication skills. What's a worker to do? Communication skills don't require a graduate degree, just some common sense, a bit of homework and a better understanding of the role communication plays — in everything: Listen.
Article Related to: communication skills, better communication, speaking, listen, good listener, cold calls, humorist, storyteller, communicator

2). Sales Through Storytelling: Story Tell, Story Sell! By : Craig Harrison
An old French proverb tells us "Nothing succeeds like success!" And in sales nothing succeeds quite like success stories. Are you sharing yours? Why not? The secret is in how you share your successes. Learn to tell thirty-second "success stories." During sales calls a quick-hitting story can make or reinforce a point in memorable fashion. Success stories may be told in response to a question, to serve as a testimonial, or even as an aside.
Article Related to: sales, sales skills, communication skills, better communication, speaking, listen, good listener, cold calls, humorist, storyteller, communicator

3). Getting Past Gatekeepers: Don't Get Left At the Gate When Calling on Decision Makers By : Craig Harrison
DOES IT SOMETIMES SEEM AS THOUGH DECISION MAKERS are residing in a gated community? Learn how to bypass gatekeepers (GK) — those professionals who “guard” the decision makers and often run interference for them — to get in front of decision makers (DM). Traditionally a secretary, administrative assistant or switchboard operator blocked entry. Now there are electronic nemeses as well: voice mailboxes and blind e-mail addresses.
Article Related to: sales trainer, sales training, salesmanship, customer service, customer retention, motivational speaker, sales trainer, sales training, cold calls, humorist, storyteller, communicator, better communication

4). The Voice of Customer Service By : Craig Harrison
Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care and compassion. It can alternately convey boredom, neglect or contempt. Your challenge: to insure your voice reinforces the service you strive to deliver through your actual words and action.
Article Related to: customer service, customer retention, motivational speaker, sales trainer, sales training, salesmanship, sales trainer, sales training, cold calls, humorist, storyteller, communicator, better communication

5). Silly Service has its Serious Side: Test Your Customer Service Knowledge! By : Craig Harrison
Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge. You may be a service ace if you both pick the correct answer to each of these ten questions, and understand why these answers are correct. 1. A complaining customer is: A. Always right B. Almost right C. Often lying D. Always the customer 2.
Article Related to: customer service, customer retention, motivational speaker, sales trainer, sales training, salesmanship, sales trainer, sales training, cold calls, humorist, storyteller, communicator

6). Turning Customer Service Inside Out! By : Craig Harrison
While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on customer satisfaction. It all starts within your organization! Sooner or later the ripple effect reaches your customers. To really walk your service talk, make sure your commitment to internal customer service matches your company's external focus on customer care.
Article Related to: customer service, customer retention, motivational speaker, sales trainer, sales training, salesmanship, sales trainer, sales training, cold calls, humorist, storyteller, communicator, better communication