It Support Articles

1). IT Support: Where Do Larger Small and Medium Sized Businesses Get It? By : Joshua Feinberg
Big small businesses get their IT support, from an internal IT person, or a small IT department. Remember, a big/small business typically has 50 to 100 PCs doing anywhere from 5 million to 20 million dollars in U.S. annual revenue. IT Support Sources for Big/Small Businesses That's also where you start to see a full-fledged IT manager or director providing IT support.
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2). You Don’t Need To Pay For IT By : lee101
IT Support has never been such a minefield. With new technologies always entering the marketplace it is now possible to have a corporate-standard IT system without having the financial headache of purchasing a server or even software such as Microsoft Office. For one small monthly payment, companies with 1-50 users can have their whole IT infrastructure.
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3). Help Desk: The Solution To All Your IT Nightmares By : Andrew James
Technology such as the Help Desk covered in this article are rapidly changing our world in many ways and becoming more affordable for the average person
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4). Remote IT Support Services - The Key To Growing Your Business! By : Chris55
These days, nearly every company, both on and offline has a computer system of some type. It is nearly impossible to run an effective, successful business without one. But what do you do if your computer network isn't running properly, needs software installed, or simply crashes? We all know that time is money. If your network goes down, you can measure lost time in terms of $$.
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5). 58% Of Businesses Expect An IT Security Breach in the Next 12 Months By : lee101
A recent government survey of over 500 small businesses covering London and Surrey regions revealed that 58% of company owners expect a security breach in their IT system in the next year. 24% of those surveyed had already been subjected to a security breach and this is worrying as there are many IT support & network solutions available in the marketplace for peace-of-mind, without having to break budgets.
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6). IT Support: Are You Wearing Multiple Hats? By : Joshua Feinberg
In the early stages of developing an IT support business, the owners typically wear all the hats: the sales hats, the technical hats, and the administrative hats, until the company has established enough of a client base that it can justify delegating certain things to a salesperson or a couple of different technical people. In this article, you'll learn why you need to wear so many hats in the beginning and when to start handing the hats to someone else.
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7). Technical Staff- Protect Your Business By : Joshua Feinberg
If you're not really careful with how you hire the expert technical staff on your payroll, you could end up training and nurturing a future competitor. In this article, you'll learn how to minimize your risk. Consider this example: Your firm (ABC Consulting) hires a technical person and pays for their Microsoft, Cisco, or Citrix training. This person gets really skilled and get lots of great field experience.
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8). IT Certifications: What Types of Support Do Your Clients Need? By : Joshua Feinberg
Sweet spot small businesses have distinct support needs-strong desktop support skills and light LAN skills. In this article, you'll learn what skills and certifications are most important to your sweet spot business clients. What Specific Tasks Will Your Clients Need Help With? These sweet spot clients are looking for help with popular desktop applications like Microsoft Office, Intuit QuickBooks, and Interact ACT! and help doing hardware upgrades.
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9). IT Support: Where Do Micro Small Businesses Get Theirs? By : Joshua Feinberg
Before you even print up your business card or pick your company name, you need to know where you fit into the whole competitive marketplace of IT support. You don’t want to make a lot of expensive mistakes so you don’t take up a lot of money and time to fix later on. Where do Micro Small Businesses Get Their IT Support? Micro small businesses have 1-10 PC, anywhere from 100,000 to a million dollars US annual revenue.
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10). IT Support, The Crucial Factor For Your Business By : Lee Smith
Copyright 2006 Utopia Creative Solutions Ltd IT Support has become increasingly important over the years. With businesses and industries becoming more and more competitive, your IT and computer network needs to make your business as efficient as possible. When something goes wrong with your network or IT, you need to have a rapid response from your support company and it's engineers.
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11). Computer skills: Which ones do your competitors have? By : Joshua Feinberg
Computer skills are important for your virtual IT business. But with so many possible skills, which ones do you really need in your business? In this article, we'll address which computer skills your competitors may have so you know what you're up against. Necessary Networking Platforms Most of your competitors who are doing well with sweet spot clients.
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12). IT Support: What Expertise Do You Need? By : Joshua Feinberg
When it comes to small business IT support, expertise is relative and exists at all different levels. In this article, you'll learn more about expertise within your IT support business and what other skills are desirable for you and your employees. You'll find experts at every level of IT support In a big-enterprise IT organization for example, you find everyone from level one help desk technicians up to senior systems engineers, all the way up to the CIO.
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13). Technical Staff: Challenge Them By : Joshua Feinberg
Encourage your technical staff to learn about higher-end networking solutions. Remember, higher-end solutions are generally worth more per hour. Most of your technical staff will have the skills to set up small LANs, do troubleshooting, cleanup jobs and desktop rollouts. But in this article you'll learn why you should also start booking up some of their time to work on higher margin projects that have more long-term potential.
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14). Computer Consulting Proving Ground Projects Are a Good First Test By : Joshua Feinberg
A great way to see if you and potential clients are a good fit is by first trying "proving ground projects." In this article, you'll learn how proving ground projects are essential before signing any long-term agreements for computer consulting. Proving Ground Projects Defined Proving Ground Projects are the first projects computer consulting professionals complete with a new customer who hasn't yet become a client or a steady client.
Article Related to: computer consulting, it support, computer support

15). Computer Consulting: Find Paying Clients during Start-Up By : Joshua Feinberg
Even if you are just starting out your computer consulting practice with rather basic desktop support level technical skills, make sure that your computer consulting firm gets some paying clients who are at your current technical skills comfort level. In this article, you'll learn which types of clients to pursue first. Start out by working with home offices and very small stand-alone businesses and companies with really, really small peer-to-peer simple networks.
Article Related to: computer consulting, it support, computer support

16). IT Support: Where Do Sweet Spot Businesses Get Theirs? By : Joshua Feinberg
Sweet spot small businesses, have from 10-50 PCs and do anywhere from a million to 10 million in annual revenue (U.S. Dollars). They get their IT support in several different places, which you'll learn about in this article. Sweet spot businesses have their internal gurus. Remember that internal gurus are the people in small businesses who tend to more about PCs than everyone else.
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17). IT Support: Setting Rates By : Joshua Feinberg
With setting your IT support rates, there is no ethical dilemmas. You need to charge what is going to make you have a successful, viable business. You are not going to make a living at $50 an hour. It’s that simple. Many Micro Small Businesses Need Qualified IT Support A lot of micro small businesses may have more than 10 employees and they may even have a dedicated server.
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18). IT support: Areas of Responsibility with your Clients By : Joshua Feinberg
Many different responsibilities are included in providing IT support to your clients. In this article, you'll learn which areas need to be a part of your comprehensive services. Coordinating Telecommunications Solutions With sweet spot clients, you'll probably end up coordinating your IT support with the local telephone company, whether it's a CLEC (competitive local exchange carrier) or ILEC (incumbent local exchange carrier), to get a leased line.
Article Related to: it support, training, security, disaster recovery, software testing, maintenance

19). Computer Skills: Which Ones Your Staff Needs By : Joshua Feinberg
Don't worry too much if you lack advanced technical computer skills. A lot of that can be remedied by just putting in a little bit of time each week in doing some self-study. In this article, you'll learn which computer skills are necessary to serve your sweet spot small business clients. If It Works, Break It You can do something as simple as getting a not-for-resale (NFR) copy of a product that you want to sell, install, and support and then working with the product in your lab.
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20). IT Support: Don't Work Too Cheaply By : Joshua Feinberg
If you set your IT support rates too cheap, you're going to have to work like crazy. The last thing you want to discover at the end of the quarter, after you've entered everything in QuickBooks or Excel, is that you've provided IT support for free. Be Sure To Make a Profit! Don't find yourself saying, "Gee my revenue was really awfully close to my expenses!" You don’t want to work for free.
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21). Why Use External IT Support? By : Thames Computer Services
Large businesses require a lot of IT infrastructure and a department to look after it. Small businesses often can’t afford to have that sort of internal support in place, yet they need fully operational IT systems in order for the business to run properly. For businesses like these, external IT support can be a cost-effective yet vital resource. 1.
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22). The Value Of Efficient IT Support Services By : Thomas Pretty
A look at how IT support services are vital in keeping our computers running.
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23). Computer Repair from Geeks to You By : Terry Fitzroy
There is plenty to learn about repairing a computer, here are a few tips.
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