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1). How to Reach a Person When You Phone By : Steve Kaye
Companies are trying to save money by transferring their work to you, the customer. For example, when you phone a business, you'll most likely encounter some sort of answering system. These systems cause you to waste time in a labyrinth of menus or they insult you by asking you to converse with a robot. Here's how to reach a person (or avoid wasting time).
Article Related to: communication skills, business communication, phone skills, voice mail, voice robots, courteous service

2). Better Than E-mail, Guaranteed By : Steve Kaye
There's a rampaging fascination with E-mail. People send out billions and billions of messages every day. And they're missing out on a more effective tool. So what could be better than E-mail? What guarantees effective communication? What always lets you accomplish more? The answer is (drum roll, please) . . . . Talking to people. Here’s why.
Article Related to: communication skills, business communication, phone skills, voice mail, voice robots, courteous service

3). 7 Ways Your Phone Can Work for You By : Steve Kaye
The most important person in your company is the person who answers the phone. And if you use some trendy machine, you could be losing business. Here's what to do. 1) Hire an operator to answer your phone. This promotes good will, shows that you have employees, and may cost less than the consequences of rotten service. If you must use an automated system, let callers reach an operator from the first menu.
Article Related to: communication skills, business communication, phone skills, voice mail, voice robots, courteous service