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1). Battling with Customer Service: How to Win the War, Part 2 of 2 By : Gwendolyn A. Lee
If you’ve already read Part 1 of “Battling with Customer Service: How to Win the War,” congratulations! You’re halfway to becoming a pro. Follow these last five steps and you’ll be on track to bending the minds of customer service representatives everywhere. Without further ado…
6. Don’t drink and dial.
It seems like a good idea at first; the mind says no, but the six-pack says yes.
Article Related to: customer, service, phone, company, utility, rubber, stamp, stamps, cable, satellite, fcc, puc, federal, communication, commission
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2). Battling with Customer Service: How to Win the War, Part 1 of 2 By : Gwendolyn A. Lee
Customer service, how I loathe thee. Let me count the ways. The never-ending loop of obnoxious hold music. The pressure to buy new products and services. The poor-quality, outsourced call to a distant land.
A call to customer service can be an infuriating ending to a frustrating experience. You’re upset and looking for empathy, but all you encounter is disappointment.
Article Related to: customer, service, phone, company, utility, rubber, stamp, stamps, cable, satellite, fcc, puc, federal, communication, commission
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