Restaurant Training Articles

1). Customer Service is Now Customer Care By : Richard Saporito
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching on everywhere. With aging baby boomers, world events and additional pressures in today’s society; it is “customer care” that has evolved in our economy. We have moved from a manufacturing economy to a service economy and are currently leaning towards a “servicecare” economy.
Article Related to: restaurant service consulting, waiter training, dining room customer service, restaurant evaluations, menu, mystery shopper, waitstaff, restaurant training

2). Restaurant Training - Selecting Your Restaurant Cast By : Robert Duprey
The hospitality business is like show business. When you are casting, it is important to place people in suitable roles. The costs involved with hiring an individual should be a strong deterrent to rushing into decisions you may regret in 1 weeks time. Remember, once the casting decision has been made, your entire production's reviews are going to depend on the various people you've chosen for the performance.
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3). Restaurant Training - This Is Show Business By : Robert Duprey
In today's increasingly competitive hospitality industry, owners and managers are constantly seeking the answer to an important question- How do you recruit, retain, and motivate staff who are responsible for creating a "magical" experience which exceeds your guest's expectations? Some answers may be found by looking to successful companies that are consistently achieving these goals.
Article Related to: waiter training, restaurant training

4). Service Equals Performance Equals Service By : Richard Saporito
Service can be described as a “performance” of some kind involving two parties whereby one party is the benefactor and the other party is the performing party receiving some type of monetary payment. The value of the Service depends on the personal experience of the benefactor. When I looked it up in Webster’s, there it was #11 out of 31 definitions.
Article Related to: restaurant service consulting, waiter training, dining room customer service, restaurant evaluations, menu, mystery shopper, waitstaff, restaurant training

5). Restaurant Scheduling for Success- from Richard Saporito's e-book-How to Improve Dining Room Service- By : Richard Saporito
Restaurant Scheduling for Success - excerpt from Richard Saporito’s e-book “How to Improve Dining Room Service” This Tip will Help Maintain the Staff Schedule Keeping the Dining Room Service Staff Tight and Content which is Essential for Pleasing Paying Guests. Staff scheduling is closely tied to dining room customer service and crucial for keeping your staff tight, happy and well connected.
Article Related to: restaurant service consulting, waiter training, dining room customer service, restaurant evaluations, menu, mystery shopper, waitstaff, restaurant training

6). Waiter Training - Rehearsing For The Restaurant Performance By : Robert Duprey
However sophisticated your training may be, its merits will soon be lost without effective and consistent reinforcement. One of the most effective ways managers can reinforce training is through short and well planned pre-shift meetings. These are 10-15 minute sessions where managers can build confidence and gain valuable feedback. Typically held.
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7). Waiter Training -How To Deliver An Effective Pre-Shift Meeting By : Robert Duprey
The restaurant business is show business. This article will help you prepare your cast for a great show performance.
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8). Restaurant Training - The Screen Test By : Robert Duprey
The restaurant business is show business. This article is about how to select the right cast members for each role in the show.
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9). A Guide to the Finer Points of the Hostess and Cashier By : Josh Stone
Of all the restaurant careers, perhaps the position of a hostess is the most demanding. You have to be sharp on your people skills, appear immaculate, be good on the phone, communicate well with the restaurant staff, and of course do it all while being on your feet for the whole shift.
Article Related to: hostess, restaurant training, cashier, career, job, food service industry, waiter, waitress, manager

10). Don't Eliminate the Middle Man Add One! By : Richard Saporito
Today, there are situations when we actually add a “middle person” instead of eliminating one for increased service efficiency. If it’s cost-effective and demand is high, then proper market positioning will make it a worthwhile endeavor. For example, my sister just informed me of a food delivery service in New Mexico that will let you choose one out of many different food outlets (all types of ethnic/fast food)- and then guarantees delivery within a specific time period.
Article Related to: restaurant service consulting, waiter training, dining room customer service, restaurant evaluations, menu, mystery shopper, waitstaff, restaurant training