Retention Articles

1). Delivering Great Customer Service - 10 Tips By : Jane-Michèle Clark
It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place – and in action. It’s the actions that count – not what you say you’ll do, or what the policy says.
Article Related to: customer, service, retention, sustain, business, loyalty, client, memorable, exceptional, mistake, employee, help, strategy, front-line, satisfaction, company representative, auto-attendant, listening, feedback, sustaining

2). The Psychometric Profile – a useful recruitment tool? By : Jim Brackin
Personality profiling is increasing used by employers to assess potential employees. In an article that appeared in The Times the British Market Research Bureau stated that “Nearly three quarters of UK companies now rely on psychometric profiling when recruiting.” It is now commonplace for employers to use psychometrics to understand, enhance and improve personal and team performance.
Article Related to: personality, profile, recruitment, hr, psychometrics, placement, retention, staff, disc, shl, 16pf

3). What’s changing in Customer Service? The top 5 new things that customers want. By : Jane-Michèle Clark
We all know that good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service. In addition to the basics we all have heard time and again, there are five new areas of customer service that should be addressed to keep customers happy.
Article Related to: change, customer, expectation, technology, service, retention, business, loyalty, mistake, employee, strategy, help, front-line, satisfaction, sustain, sustaining, client, company representative, auto

4). How Emotional Intelligence Impacts Sales Performance and Employee Retention in a Dealership By : Mike Poskey
One of the mysteries of the auto dealership world is why general managers and general sales managers assume that low productivity and the resulting high turnover are inevitable with their sales teams. Research has shown it is appropriate to apply the Pareto principle to salespeople whereby 20 percent of all salespeople now make 80 percent of all sales.
Article Related to: hiring, retention, turn over, autodealers, salespeople, employee managment

5). Things You Should Know About Owning A Galco Holster By : S. Arya
How do I break in my new Galco holster? Galco holsters are made of the finest quality leather and workmanship. Although these holsters are very durable they require great care and maintenance in order to keep it in new condition. The Galco holster when new will have a very tight fit however with the regular use of the holster the leather will relax and “mold” to your weapon.
Article Related to: galco, holster, leather, miami, classic, shoulder, retention

6). So If Retention Is So Harmful, What Should We Do? Teach! By : Alice Thomas, M.Ed.
Heading Toward a Long-term, Systemic Solution A Boston Globe editorial stated that for "40 years, study after study on grade retention has reached the same conclusion: Failing a student, particularly in the critical ninth grade year, is the single largest predictor of whether he or she drops out" (Edley, 2002). The editorial goes on to state that "widespread.
Article Related to: grade, retention, student, fail, failure, school

7). Beat Your Competition with These New Year’s Hiring Resolutions By : Mike Nacke
Another year has passed and it’s time to make your New Year’s resolutions. While others will be hitting the gym and chomping on nicotine gum, you can get a leg up on your competition with these hiring techniques to build your workforce in 2006. Hire Slow, Fire Fast The first and most important resolution you can make in the New Year is to stop waiting until the last minute to hire a new employee and stop letting the dead weight in your department drag the rest of the group down.
Article Related to: hiring, retention, new year’s resolutions

8). Acquisition, Retention and CRM By : Derek Both
Marketing is a difficult concept to grasp but once you get it right you are sure to be heading for success.
Article Related to: retention, acquisition, crm

9). 3 Special Tips To Retain Your Loyal Clients By : Tom Perkins
Learn how paying more attention to your repeat clients, will likely increase your profitability.
Article Related to: retention, loyalty programs, fitness professionals

10). People - Life and Death Matters By : Mike Teng
It is no use having all the correct strategies and resources when you do not have the right people to do the job. To compete successfully externally, you need to have people perform successfully internally
Article Related to: human resource management, turnaround management, change management, retention, shareholders

11). 3 Things Businesses Need to Know About Email Compliance By : Richard Bliss
New laws are making it important for business to understand what their requirements are concerning email compliance
Article Related to: compliance, email, retention, hipaa, sox

12). Induction - First Impressions Really Mean Something When You Are Competing By : Paul Phillips
People with choices can be very particular about who they work for. Selling to your future employees can be more important than selling to your customers. Who wants to employ someone that had nowhere else to go?
Article Related to: induction, orientation, employer branding, recruitment, training, onboarding, retention

14). Tips to Develop Satisfied Customers - One of Your Best Assets! By : John Carpenter Dealey
This article will give you several tips help you identify and take excellent care of your customers. Also included are some guidelines and suggestions to help you develop customers into one of your best assets!
Article Related to: customer, retention, prospect, profit, client, advertising, marketing, planning