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1). IT Support: Are You Wearing Multiple Hats? By : Joshua Feinberg
In the early stages of developing an IT support business, the owners typically wear all the hats: the sales hats, the technical hats, and the administrative hats, until the company has established enough of a client base that it can justify delegating certain things to a salesperson or a couple of different technical people. In this article, you'll learn why you need to wear so many hats in the beginning and when to start handing the hats to someone else.
Article Related to: it support, computer consulting, tech support
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2). Tech Support Comedy By : Allyson Brandy
Ever wonder what the help-desk technician was doing on the other end of the phone when you scream that your computer just crashed? Well, here's a website full of tech support horror stories that would make the most stalwart consumer cringe and will, at the very least, leave you in laughing hysterically or in tears depending on where you appear in the lack of competancy index.
Article Related to: tech support, help-desk, website, humor, computers
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